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Shipping policy

Product Damage or Issue

Upon delivery please inspect your package and contact us immediately if the item is defective, damaged, or if the wrong item was received, so that we have the opportunity to make it right. Due to claims, if the item is damaged we ask that you provide photographs so that we may submit them to the carrier. 

We are not responsible for issues or damages that may occur once the item is marked delivered by the carrier. The recipient is responsible for unpacking the items and transferring them into the freezer.

Non-Refundable Items

Due to the nature of our business, we are unable to accept returned items. If you have an questions or concerns with your product, please contact us for a resolution. 

Refunds

In the event that your package has been damaged, or a resolution has been resolved we will automatically provide a refund on your original payment method. Bank processing may take some time, but you will receive an email once the refund initiation has occurred on our end.

Delayed or Lost Package

We strive to deliver your meat in the best condition possible, but there are rare occasions in which something may occur outside of our control that results in a delayed, lost or damaged package. In most cases, our packaging and dry ice allows the meat to remain cold or partially frozen upon arrival. If for some reason your meat has thawed, is no longer frozen at all, please document the box and contact us. We will have you dispose of the items and we will reship or refund you on your order.